Return & Refund Policy
Return and Refund Policy for 7HerbMaya.shop
Thank you for shopping at 7HerbMaya.shop! We are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we're here to help.
Eligibility for Returns and Refunds
Conditions for Returns:
- Items must be unused, unopened, and in the same condition that you received them.
- Items must be in the original packaging.
- A receipt or proof of purchase is required.
- Returns must be initiated within 7 days of the delivery date.
Non-returnable Items:
- Products that have been used or damaged after delivery.
- Products not in their original condition.
- Items purchased on sale or with a discount code (unless they are defective or damaged).
Return Process
Initiate a Return:
To initiate a return, you can directly request a return through the My Account section on our website/App. Alternatively, contact our customer service team at 7herbmayashop@gmail.com with your order number and reason for the return.
Return Pickup:
We offer a convenient return pickup service. Once your return request is approved, we will arrange for a pickup of the item from your address. Ensure that the item is securely packaged to prevent any damage during transit.
Shipping Your Return:
You will be responsible for paying for your own shipping costs for returning your item. Our team will guide you through the return process and provide you with a return shipping address. Shipping costs are non-refundable.
Refunds
Processing Your Refund:
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10-15 business days.
Late or Missing Refunds:
If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at 7herbmayashop@gmail.com
Exchanges
Defective or Damaged Items:
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at 7herbmayashop@gmail.com with details and a photo of the damaged item. Our team will provide instructions on how to proceed with the exchange.
Cancellation Policy
Order Cancellation:
You can cancel your order before it has been shipped. To cancel your order, please contact our customer service team at 7herbmayashop@gmail.com. If the order has already been shipped, it cannot be cancelled, and you will need to follow the return process.
Cash on Delivery (COD) Orders
Refunds for COD Orders:
Refunds for COD orders will be issued via bank transfer. Once your return is received and inspected, our team will contact you for your bank details to process the refund. Please allow up to 10-15 business days for the refund to be credited to your account after the return has been processed.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
- For more information, visit our website: www.7HerbMaya.shop
Thank you for shopping at 7HerbMaya.shop! We appreciate your business and look forward to serving you again.